Success Stories

Success Stories

Here are some examples of how OverIP has helped customers solve critical business challenges utilising automation and insights.

New Site Deployments

Client A is a retailer who has embarked on a transformation program to upgrade and rebrand many of their 400+ retail sites. As part of this program, networking infrastructure is being replaced with a SDN controller based system.

Typically this will cost the retailer in excess of $15,000 in configuration and setup fees per site and over a 12 months to complete the rollout.

Utilising the automation hub, OverIP automated the service delivery model to increase the speed of deployment whilst reducing costs. As part of the automated workflow, the automation hub will procure the infrastructure, configure the devices and engage field engineers to install devices as per the automated work instruction for that site. The automation hub was invoked through a simple service catalogue on demand to suite their deployment schedule.

The model resulted in a deployment duration of only 3 months which was only limited by internal PMO resourcing. Cost of deployment was reduced by over 80% per site.

Solution – Automation Hub

Utilising the OverIP Automation hub, fleet wide changes took less than 2 hours to deploy and cost between 10-19% of the original spend. This enabled client C to become more agile and respond faster to market demands in a volatile market.

WAN Service Fault

Client B operates in the Australian energy sector. With many geographically disperse sites across remote areas of Australia. As many sites are unmanned, client B requires a primary and backup WAN service to ensure the site remains connected to critical applications.

Due to disruption in the backup WAN service (3G/4G), sites are randomly experiencing failure to this service . No error codes are generated and the client is unaware when this occurs. Believing they have an adequate business continuity plan by way of a backup service, when the primary service is no longer available the client is surprised when notified they have sites without network services. The outage causes significant financial impact and brand damage.

Solution – Support Hub

To address this issue, OverIP investigated how sites with failed backup were different to sites with operating backups. Utilsing Support Hub, OverIP developed a synthetic test that fed into a dashboard. The dashboard helped visualise the scale and the frequency of the failure. Up to 45 sites across Australia had the 3G service randomly fail. The fix which was to reset the controller by issue CLI commands to the Cisco router. This was standardised and reliably restored 3G services. OverIP then built an automated remediation workflow that would trigger when a synthetic test failed. Client B subscribed to the OverIP support hub for a low cost monthly fee saving thousands annually to loss in revenue and brand damage.

Infrastructure Configuration Changes

Client C perform standard changes to firewall rules at remote sites. With multiple firewall vendors in the environment, centralised management of firewall rules was not an option. Client C adopted a zero trust architecture which meant all access is denied unless explicitly allowed. Changes in security policy or simply accessing new business applications took months to implement and costs in the order of $100,000 to execute.

Solution – Automation Hub

Utilising the OverIP Automation hub, fleet wide changes took less than 2 hours to deploy and cost between 10-19% of the original spend. This enabled client C to become more agile and respond faster to market demands in a volatile market.

Infrastructure Management

Client D operate a large fleet of network infrastructure and server infrastructure at over 1000 sites across APAC. Traditional monitory applications do not provide adequate insights that are relatable to the business. As such, management struggle to understand how their infrastructure is performing and importantly, how it’s performance is impacting the business.

Solution – Support Hub

Utilising market leading operational intelligence tools, OverIP first define the consumers of operational dashboards and the respective KPIs that are of interest. For technical support teams, a technical dashboard is necessary whilst in the case of senior management a ‘ready for business’ dashboard detailing available systems and the overall readiness to trade, is better suited.

Realising many of the trouble tickets raised are repetitive in nature and are resolved through standardised work instructions, OverIP began by automating

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